Terms and Conditions - CourtBound.com

Acceptance of the use of CourtBound.com Terms and Conditions

Your access to and use of CourtBound.com is subject exclusively to these Terms and Conditions.

You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions, and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

Customer Responsibility

Before ordering from us, it is your responsibility to:

Ensure your order contains accurate information as to product choice, and product options regarding reference color, size, design, etc.
Check and determine your full ability to receive the products
Ensure your contact information including email, address with postal code, and if required phone number is correct.

Correct address and postal code/zip code, your up-to-date telephone number, and e-mail address are necessary to ensure successful delivery of your products. Once your payment has been processed, the order is automatically placed and you will not be able to edit or cancel your order. However, if you want to change some parameters such as your address, please contact us as soon as possible. We can’t guarantee we can make modifications to your order, but we will do our best on a case-by-case basis.

Acceptable Content Guidelines

All content uploaded to our site must be legal and must not violate any laws or intellectual property rights. If in doubt, do not use our services.

By using our product designer to create or modify designs you agree you will not upload any content that depicts child pornography, obscene content, or content that depicts, promotes, or praises crimes, illegal or otherwise harmful activities, terrorism, and/or individuals, groups or organizations promoting any of the aforementioned.

In addition, you agree to not upload any content that is considered to be hateful. We don’t tolerate content that expresses hatred towards or attacks on any person, group, and/or their protected characteristics (such as but not limited to age, race, ethnicity, gender, gender identity, sexual orientation, religion, or disability).

You also have to follow your local laws and those of the regions you’re shipping orders to. It’s your responsibility to understand what you legally can and can’t create.

If we believe any of your content falls into any of the aforementioned categories we reserve the right to block and or remove it.

Product Expectations

Description of Products

We use our best efforts to provide you with the most accurate images and descriptions, but cannot guarantee that colors and details in website images are 100% accurate representations of the product, and sizes might in some cases be approximate.

Product Colors

The colors shown on the website are for reference only.

We try to display the colors of our products shown on the website as accurately as possible. Unfortunately, the actual colors are dependent on how your screen is calibrated, and we can not guarantee that your screen’s display of any color will be accurate. Thus, CourtBound.com takes no responsibility whatsoever for any variances between the appearance of colors or graphics displayed on your monitor and any finished Product.

Product Size

Sizing charts are intended to be a guide only. While we do our best to ensure all our sizing is consistent with the size charts, you may find that some styles vary in size. Our garment sizes correspond to the size charts provided by our suppliers with up to 1-inch tolerance in potential variance (smaller or larger).

Print Allowances

For Direct-to-garment printed products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

shipping and DELIVERY

Customs & Duties on Products

Customs and Duty fees are set by the destination country and are beyond our control. Shipments may incur additional fees depending on the destination country. Any fees are paid to the appropriate customs agency by the end customer. The fee may depend on your order value, country limits, and other factors.

Delivery Dates

All delivery estimates of physical products given at the time of placing and confirming orders are subject to change. We will do our best to contact you via the email you provided at the time of ordering and advise you of all changes. Unfortunately, we are unable to guarantee delivery dates and accept no responsibility, apart from advising you of any known delay, for products that are delivered after the estimated delivery date.

Lost packages in transit

Neither CourtBound, or CourtBound’s printing and manufacturing partners don’t handle shipping. Once our products are printed, and packaged, they are handed off for third-party shipping. If your package is lost in transit and shows that it has not been delivered, we will re-print it and re-send it at no cost to you. For packages lost in transit, all claims must be submitted no more than 30 days after the order date.

What if the tracking information for the package states that it has been delivered, but I didn’t receive it?

In the rare case that tracking indicates a delivery, is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered.

Unfortunately, once your order is in the hands of a shipper, CourtBound.com is no longer able to take any responsibility and we cannot issue refunds or returns in this case.

Wrong Address Returns

If you entered the wrong address, then you are held responsible.

However, if you just placed the order, contact us immediately. We can’t guarantee that we can make the change before your order is shipped, but we might be able to. Usually, the package is sent back to our warehouse. If so we’ll contact you for an updated address. However, the packages sometimes are not returned. In this case, you would have to process a new order to replace the original.

We do not accept returns or exchanges for any products except for Xamsa racquets and Xamsa racquet bags (see exception policy below). However, in the case of a damaged product or manufacturing error, we offer a free replacement or refund if you contact us within 30 days of product delivery with clear photos showing the damages or defect.

Refund processing time will be approximately three to five days after we have verified that a refund is due.

Please ensure your order contains the right size and color, as well as the right address and telephone number.

PRODUCTS UNDELIVERED

If the tracking on your package indicates the item was delivered, please file a claim with the shipping carrier.

If carrier tracking indicates that a Product was lost in transit, you may make a written claim for replacement of the lost Product. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. All such claims are subject to our investigation and sole discretion. We cannot guarantee delivery to P.O. boxes.

Return AND Exchange Policy

ALL PRODUCTS EXCEPT XAMSA PRODUCTS

Refund processing time will be approximately three to five days after we have verified that a refund is due.

Please ensure your order contains the right size and color, as well as the right address and telephone number.

Exception Policy for Xamsa Products:

You can return unused Xamsa products within 30 days of receipt.

Products must be unused and returned with all original packaging (plastic tape on racquet grip, etc.).
You must contact us by email within 30 days of receipt to inform us you wish to return an item.
We will provide you with a Return Merchandise Authorization number (RMA #) along with return instructions within 2 business days.
You will need to pay return postage costs directly to the carrier.
As a general rule, we will issue a store credit in the amount of the full product cost within 3 business days of receiving your shipment.
If you prefer to receive a refund to your credit card, please indicate so in your email. A 10% processing fee will apply to all credit card refunds.

If YOUR XAMSA PRODUCT WAS DEFECTIVE, DAMAGED, OR NOT AS DESCRIBED

While Xamsa makes every effort to check your order, and the condition of the products, and then to properly package everything so that they arrive to you in excellent condition and ready to be played with, occasionally something may go wrong. If this happens to you, we’re very sorry – and we’ll fix it at our expense.

Canada Orders:

If you receive a product that is damaged or not as described, it cannot be returned for a refund. However, we will replace defective or damaged items, and cover the return shipping costs. Please contact us immediately upon noticing any issues.

Upon receiving your return request, we will provide you with a pre-paid return shipping label and send you a replacement. Currently, pre-paid return shipping labels are only available for orders shipping within Canada.

USA Orders:

Damaged or misrepresented products cannot be refunded but will be replaced at no cost to you. Customers are responsible for covering shipping costs directly with the carrier. Nevertheless, to assist with these expenses, we offer a reimbursement of $15 for return shipping costs. Please inform us promptly if you encounter any issues.

Upon your return request, we will provide instructions for returning the item. However, pre-paid return shipping labels are currently only provided for orders within Canada.

International Orders:

For international orders, customers are responsible for covering shipping costs directly with the carrier. Nevertheless, to assist with these expenses, we offer a reimbursement of $15 for return shipping costs.

Please inform us immediately if you receive a damaged or misrepresented product. Upon confirmation of the issue, we will provide instructions for returning the item and processing a replacement.

Change of Use

CourtBound.com reserves the right to:

Change or remove (temporarily or permanently) products, the Website, or any part of it without notice and you confirm that CourtBound.com shall not be liable to you for any such change or removal and.
Change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

Advice

All content and information provided on this website is as is and provided for informational, educational, or entertainment purposes only and any use of thereof is solely at your own risk. The author and CourtBound.com or any of its agents shall not be liable for any injury, cost, or damage arising directly or indirectly from the use of this website. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services, merchandise, and other information provided either directly or indirectly through this website or on the Internet generally.

Playing any sport is risky. Always consult a qualified medical professional before beginning or changing any diet, lifestyle changes, or physical or mental fitness program. Never disregard professional advice from a relevant specialist or professional or delay in seeking it because of something you have read on this site or in any of our publications.

Links to Third Party Websites

CourtBound.com Website may include links to third-party websites that are controlled and maintained by others. Any link to other websites does not necessarily imply an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites. Hyper-links to such sites are provided as a service to the reader and are not sponsored by or affiliated with CourtBound.com or any of its operators. CourtBound.com is not responsible for the content on those sites. Hyper-linked are to be accessed at the user’s own risk and the author makes no representations or warranties about the content, completeness or accuracy of these hyperlinked sites, or the sites that are hyper-linked to this site. CourtBound.com provides hyperlinks as a convenience.

CourtBound.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. However, we only include links that we believe you will find useful. There is no pressure to buy in any shape or form. Please do not buy anything you don’t need.

Cookies

A “cookie” is a small data text file that is placed in your browser and allows CourtBound.com to recognize you each time you visit this site (customization etc). Cookies themselves do not contain any personal information, and CourtBound.com does not use cookies to collect personal information. Cookies may also be used by 3rd party content providers such as newsfeeds. CourtBound.com uses Google Analytics to track traffic to the site and to improve our content for our visitors. Learn how Google uses data when you use our partners’ sites or apps.

Copyright

All copyright, trademarks, and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics, video, product design, and all software and source codes connected with the Website) are owned by or licensed to CourtBound.com or otherwise used by CourtBound.com as permitted by law.
In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold, or distributed without the prior written consent of the copyright holder.
You can share links to our site via email and social media, but you cannot re-publish any of our text-based content over 75 words.

Disclaimers and LimitationS of Liability

The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, CourtBound.com will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, or profits) arising out of or in connection with the use of the Website.
CourtBound.com makes no warranty that the functionality of the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available is free of viruses or anything else that may be harmful or destructive.
Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of CourtBound.com for death or personal injury as a result of the negligence of CourtBound.com or that of its employees or agents.

Indemnity

You agree to indemnify and hold CourtBound.com and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs, and other expenses in relation to any claims or actions brought against CourtBound.com arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

Governing Law

if a dispute arises between you and CourtBound.com, we strongly encourage you to first contact us directly to seek a resolution. These Legal Terms and Conditions and your use of this Site shall be governed by and construed in accordance with the laws in force in the Province of Ontario and the federal laws of Canada, without reference to any choice of law or conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Legal Terms and Conditions or any communication with or transaction through this Site.